To use the Cron-Jobs you need the service is provided by your hosting provider.
In general, Cron-Jobs are used to automate tasks at a recurring basis, like every day or every hour. See the table below wich task can be triggered.
A cron will be triggered by "index.php?option=lartstickets&task=cron.<task>&key=<cronkey>
where <task> is the task to perform and <cronkey> your defined security key, set at the configuration panel.
|send-close-reminder||Send a reminder that the ticket is about to be closed.||Intended to be done daily|
|auto-close||Close tickets older than x days.||Intended to be done daily|
The Cron-Jobs configuration can be found at the global configuration pages.
The specified security token is the <cronkey> placed at the trigger link.
|Auto-Close Reminder Days||
Number of days in front of the ticket will be auto-closed to send a reminder this will happen.
Assume 2 days and "Auto-Close Days" will be 5, the reminder is sent after 3 days of inactivity (5 days - 2 days)
|Auto-Close Days||Number of days of inactivity to automatically close the ticket.|